Defense Health Agency (DHA) Virtual Education Center (VEC)

27 September 2021

In accordance with 10 U.S. Code § 2371b, an Other Transaction Agreement (OTA) has been awarded on 13 September 2021 under the Training and Readiness Accelerator (TReX) Consortium for the Defense Health Agency (DHA) Virtual Education Center (VEC) prototype project.

A Request for Solutions for this effort was issued through TReX on 22 April 2021, which resulted in the submittal of 11 total responses. Four (4) vendors were selected to provide demonstrations. As a result, the prototype project was awarded to NetImpact Strategies, Inc. located in Falls Church, VA. The total value of this prototype project, if all phases and options are exercised, is $21,851,130.00.
DHA VEC covers the design, development, delivery, and technical and management support services for the Virtual Education Center (VEC). The VEC platform shall become the new “source of truth” providing for automation of validated patient-focused education and resources. The VEC prototype shall provide a platform for the Defense Health Agency (DHA) Deputy Assistant Director (DAD) of Education and Training (E&T) that:

a. Enables providers, patients, and family members across the MHS access to a virtual environment for provider and beneficiary collaboration in a secure setting.
b. Promotes wellness, increases access to care and patient education, and guides patients to events, Military Treatment Facility (MTF) resources, and all vital information.
c. Consolidates/standardizes all patient and clinical education across the DHA leading to increased access with validated content for all military branches.
d. Provides management of consolidated education material for patient education to include, but not limited to, written, audio, video, visual, and supportive avatar interactive capability.

Upon successful completion of this prototype effort, the Government anticipates that a follow-on production effort may be awarded via either contract or transaction, without the use of competitive procedures if the participants in this transaction successfully complete the prototype project as awarded. The Government defines success as the vendor(s) successfully completing DHA VEC

Note: Should the selected vendor fail to demonstrate progress or be unsuccessful in the accomplishment of the goals of this prototyping effort, the Government reserves the right to return to the results of this competition and award additional Other Transaction Agreements to one or more of the vendors that responded to the initial Request for Solutions, as appropriate within the scope and evaluated results of the competition.

https://sam.gov/opp/921942a5d01e4708a5f5f54207b6f10d/view


The Defense Health Agency (DHA) is a joint, integrated Combat Support Agency that enables the Army, Navy, and Air Force medical services to provide a medically ready force and ready medical force to Combatant Commands in both peacetime and wartime. The DHA supports the delivery of integrated, affordable, and high-quality health services to Military Health System (MHS) beneficiaries and is responsible for driving greater integration of clinical and business processes across the MHS. As of 1 October 2018, as amended by the National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019, the DHA is responsible for the authority, direction, and control (ADC) of Military Treatment Facilities (MTFs).

The DHA Director challenged the DHA Education & Training Directorate (J-7) to identify a capability that will grant patients access to education in the virtual environment. The J-7 is responsible for driving a unified MHS learning continuum to include supporting the Health-Related Quality of Life (HRQOL) capability:  Patient Perception of General Health.  There is currently a void between patient and providers between a completed appointment and the return for a scheduled follow-up.  From not completely understanding discharge instructions to new questions that arise after appointments, patients lack validated resources to reinforce information they received from their provider.  This void is especially present for military specific patient education.

The J-7 seeks to provide a platform that:

  1. Enables providers, patients, and family members across the MHS access to a virtual environment for provider and beneficiary collaboration in a secure environment.
  2. Promotes wellness, increase access to care and patient education, and guide patients to events, MTF resources and all vital information for patients.
  3. Unifies all patient and clinical education across all DHA leading to increased access and standard, validated content across all military branches.
  4. Provides management of consolidated education materials for patient education to include, but not limited to, written, audio, visual patient materials, and supportive avatar interactive capability.