How can I find out who the POC is for my account?
ashleyparker2025-11-20T08:50:51-08:00To locate your POC for your account, you can locate the “Company Roster” page on the Member Dashboard and find the person with the black checkmark ►
How does the project success team support members?
jmccoynstxl2025-11-20T08:42:58-08:00The project success team monitors overall project performance and tracks individual milestone progress to ensure completion and timely payment to Performers. NSTXL uses project management software to track milestone ►
What happens once a project is awarded to my company?
jmccoynstxl2025-11-20T08:43:11-08:00Upon project award, the NSTXL project success team will organize a project kickoff conference between the Performer and the Government teams. The kickoff will include an administrative overview of the contract, team introductions, technical project overview, schedules, and Q&A. Although commonly ►
How long does it take a certificate of completion to be signed and processed?
jmccoynstxl2025-11-20T08:43:24-08:00Upon successful completion of a milestone, the Performer will submit a Certificate of Completion (CoC) to the Government and NSTXL for review and approval. Most CoCs are signed within 2-3 days; however, deliverables that require ►
How long does it take to receive payment for a completed milestone?
jmccoynstxl2025-11-20T08:43:40-08:00For projects that are funded by the Government in advance, NSTXL pays approved invoices within thirty calendar days of receipt.
How do I update my email preferences?
jmccoynstxl2025-11-20T08:47:48-08:00At the bottom of any NSTXL email, there is a manage preferences button where you can update your email preferences. If you are not able to locate an email, please reach out ►
Where can I find a copy of the Principles of Engagement/Performer’s Agreement?
jmccoynstxl2025-11-20T08:47:59-08:00You can find this form in your Community portal by logging into your member portal at nstxl.org > Membership Dashboard > Community > Member Resources ►
What is my membership number? How do I provide proof of membership?
jmccoynstxl2025-11-19T14:34:32-08:00How do I manage users on my account?
jmccoynstxl2025-11-20T08:48:48-08:00Your Company Roster on the Member Dashboard includes all employees who have access to your NSTXL membership. Only your company’s Point of Contact (POC) can add or remove users.
To add a user, log into your Member Portal, go to the Company Roster, click Add New ►
How do I change the POC on my account?
jmccoynstxl2025-11-19T14:36:20-08:00To update the Point of Contact (POC) for your company account, please email our team at [email protected] with the following information for the new POC:
- Full Name
- Email Address
- Phone Number
- Job Title
- Company Name
We’ll make sure their account is properly set ►
